It does not mean that we have never had a problem but we simply resolve problems in professional and timely manner. Of course there is 1 or 2 customers in a 1000 that no matter what you do - he/she will never be happy or they will simply keep complaining hoping that they will get something for free just for being "pain in the neck"... .
Following is just a small fraction testimonials we have gotten. We do not have feedback system in place so these are customers that took their time and told us how they appreciate our good service without being asked to do so. So there it goes:
The last time I ordered was very quick service. Better than other companies I have used. You have a good selection of older parts. Thanks
North Dakota (USA)
Thanks for your information and the information contained on the site. It helped me rebuild my Kirby G5. I ended up replacing the drive N/D switch, the fan, seals and impeller, the bearings both front and back as well as making sure the entire unit was cleaned and polished. My Kirby now operates quietly and seems to have more suction, but I'm sure that is only my imagination as it always worked like a champ. (I never thought of polishing the metal case, but it sure looks pretty now compared to the corroded aluminum it looked like before)
In the future, if I require anything for my Kirby I will be sure to order it from your company as I feel indebted to you guys for providing such complete and proper information which allowed me to rebuild my vacuum properly. Thanks again for having a truly great site.
Denver, Colorado (USA)
just touching base regarding order VXXXXX (concealed). I received my order today March 16, 11. thank you for your service. I look forward to dealing with your company in the future.
Okotoks Alberta (Canada)
I placed my order on 13 Feb and I received my package within 2 weeks! This is a very prompt delivery considering that I am residing in Singapore. I am very happy with the service and I will definitely recommend my friends to buy from Goodvac!
I refurbish rainbow vacuums and really appreciate the depth of inventory you have, bearings etc. I will be using your site often
keep up the good work....
All the best Robert
West Palm Beach, Florida (USA)
I have received the refund for the motor from Paypal. Thank you.
It's great doing business with an efficient and helpful company like yours where transactions can be done with complete piece of mind.
Gauteng (South Africa)
Got the shipment today! Oh my goodness, your service is marvelous! Thank you & Merry Christmas.
Fort Pierce, Florida (USA)
I got my Kirby G4 today, works great and looks brand new. Thanks for the great customer support.
Crawfordville, Florida (USA)
Hello folks! I had lent out my Kirby and darn if it didn't come back with a broken drive assembly! Our local vacuum store would only replace the entire power unit for about $400- but as luck would have it, I am a "fixer." And THANKS to your site, I am sure I will be able to fix it for at least a lot less, if not no cost at all!!
If that is the case, I am going to send you 20$ just for having such a great site to help those of us on limited income fix our own stuff!
If I do need to order a part, I'll be calling you on Monday! LOVE those close-up photos to help get through a tricky job!
Loran, Ohio (USA)
Wanted to take a moment to thank you for your excellent service. The instruction I printed assisted me perfectly to disassemble and reassembly my kirby thanks again could not have done it without your excellent instructions keep up the great work.
Palm Bay, Florida
Thank you for the e-mail it was only after a couple of hours after I placed the order I did realise that the USA are on a different voltage system to England.
So your e-mail is a God send and if you are Ok with it I would like to withdraw my order as a 110v switch would not work in my machine.
Once again I thank you for your great customer service and I apologise for my rash order.
Today I did receive the parcel.
Thank you for your professional service.
We will do business again.
Gauteng (South Africa)
G'day guys, I recently placed an order sale no VXXXX (concealed). Just writing to let you know I received my order today. Thank you very much for the good service.
New South Wales (Australia)
Not sure who to direct this to. I work in retail, I strive to give great customer service daily, and when I come across someone else does so, they need to be recognized. My mother and I have both ordered parts from your site, she for her Filter Queen as she cannot find a dealer close anymore, and I for a Rainbow E2 motor that I acquired on eBay. Mom just needed filters and a new floor/wall brush, her order arrived in two days, and she was so pleased at the prices. I am building my system from the ground up so that I can customize it to my wishes without dealing with a salesman at the moment, and your site is allowing me to do so. I needed new pan latches, filters, everything. My order arrived in three days. We cannot express our amazement at the speed of delivery, and your prices. We like our high dollar vacuums, we will spend the money for something of quality, and your site allows us to maintain them and buy the extra accessories we want with no hassles. I have much more to buy for my Rainbow, and rest assured it will be from you. Again, kudos for the great service, and we look forward to definitely ordering from you in the future.
Jasper, Indiana (USA)
Thank you for the incite on products. You give more information as a service than I can pull out of my vacuum's manufacturer (Rexair/Rainbow), who is trying to sell the product. I have ordered parts from you and have you on speed dial.
Thank you again,
Fort Worth, Washington(USA)
I have just made some purchases over your website.
We are a sanitizing company from Singapore, and have been using Kirby machines since we started (2002). After searching through tons of websites, we found yours the most comprehensive and helpful, well done! keep it up!
We look forward to enjoying a fruitful business relationship with goodvac.com
Thank you for contacting me about my error, this will save time and money!!!
Thank you again for all your help.
Have a Great Day!!!
Islip Terrace, New York (USA)
Thank you very much for the refund on the missing part. It was explained to me that the part is not really needed if the original is in good shape, which it was.
You have my business, and I will recommend you to anyone that is looking for parts online.
Sidney, Ohio (USA)
Our Kirby Vacuum parts came today - very fast- and our machine is good as new! Thank you for having the BEST website and the best prices! We are very pleased with everything about the transaction!
Sandy and Scott
Morgantown, West Virginia (USA)
I was, first off, very pleased to find your site. I lost contact with my Kirby rep about two years ago and was unsure where to find parts. I stumbled on your site and found exactly what I needed and more. I also wanted to say I passed this on to a friend and told her how quick and easy the site was to find things and how quickly I ordered and how fast me shipment was. I ordered last Thursday Dec 10 and received my order Mon Dec 14. So a very sincere thanks to all for the site, the parts and shipping. Together you have found a new repeat customer.
Jonesboro, Georgia (USA)
THEY FIT!!! THANK YOU VERY MUCH!! If anything else breaks I will contact you first to see if you have it...I will tell my daughter as well, she has a rainbow...Glad to do business with you.
Jacksonville, Arkansas (USA)
Just wanted to let you know all the parts arrived OK.
Thanks very much for the excellent service.
We have a happy working Kirby again.
Somerville, Victoria (Australia)
Arrived today... was cleaning my carpet about 10 minutes later.
Your refurb job is wonderful..looks like new!!! runs like new!! ( I guess, I'll never own a new one.) hehe but it is still hard for me to believe how well it works and will be the last vacuum cleaner I'll ever buy.
Only one question... The owners manual that was sent is for a G6 and mine is a G4. Does this matter?
Thank you so much for doing a great job with this product.
Fairfield, Iowa (USA)
We have just tried the vac. It is amazing! Thank you very much for the vac and for the way you treat your customers. Special thanks for your help in preserving a few dollars.
If one of my friends decides to purchase the same vac, I will definitely recommend to do it in your shop.
Hi Sarah at good vac in shipping and sales; I got the parts I ordered
yesterday Feb.19th and I just wanted to thank you all for the speedy service
to me and everything arrived as should I require any more parts I know who
to call again thank-you so much
Wasaga Beach, Ontario (Canada)
Our order arrived this morning (thurs-local time) and I can't believe it is here already. I thought I would be waiting for weeks. This is great service all round, much better than sellers in Australia. Thanks for the service and I will be back for sure.
I'm glad.... having the Rainbow today !!!
Everything is correct and it was very well packaged.
It was a pleasure to do business with you.