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KIRBY
FAQ


Which is THE BEST vacuum in the world?
What do you think of Kirby vacuum?
A Kirby salesman said - "online Kirby vacuumsare STOLEN"
Your prices seem good but I found even better deals on Ebay...
Where do you get these vacuums?
If Kirby are so durable why do you give only 1 year warranty?
How are these Kirby vacuum models different?
My kirby does not SUCK as much as it used to. Why?
I had my Kirby vacuum for a while now - does it need any maintenance?
Why my Kirby vacuum is so heavy?
My kirby vacuum STINKS!
My Kirby vacuum does not look as good as it used to.
When to change belt?
When to change bag?

ANSWERS :
Which is THE BEST vacuum in the world?

KEY thing in cleaning is not as much as "what kind of vacuum do you have" as if you take the vacuum and actually VACUUM!!! Once you let the dirt go to the bottom of the carpet - it is there forever unless you are a bit "nuts" and don't mind going with Kirby vacuum over the same spot 100-200 times. So even a $300 HOOVER would do it but it is more likely to break down much sooner, (it HAS to or SEARS would not make their money if you had same vacuum cleaner for the rest of your life). Plus a hoover will not be as versatile as Kirby vacuum and those plastic machines are so complex (not that they need to be but to impress a buyer), they have so many gaskets, elbows, tubes that soon they start leaking dust and/or falling off. Well... Kirby vacuum does get a bit deeper into the carpet and does clean better and it is a bit important because once in a while you would vacuum not as often as you should :-) .
What do you think of Kirby vacuum?
  • GREAT suction!!!
  • Good aerodynamics of the nozzle
  • Nozzle height adjustment REALLY works (not like in any other vacuum)
  • Models from G3 have a tech drive that makes it EASY to push and pull
  • Great for pet owners
  • VERY versatile machine
  • DURABLE; DURABLE; DURABLE.
However you WILL have to read the manual or watch the tape to utilize all attachments properly and get the most you can out of the unit. Outer bag in 2-4 years may absorb some of the smell and may start stinking so you will have to wash it or replace the cloth bag with new one. Shampoo system a bit complicated but produces GREAT results (brush spins automatically all you do is push and pull the Kirby vacuum). Kirby vacuum is the one I use . ( back to TOP )
A Kirby vacuum salesman said - "All new Kirby vacuums on internet are STOLEN"
Kirby distributors have an agreement with the Kirby Co. that they are not supposed to wholesale or retail new units on the internet or they can lose their distributor rights. But a lot of Kirby distributors are not doing so well and when they get in a trouble and find that all this "get rich fast" scheme and promised help from the Kirby Co. is only a myth - they loose their loyalty to the company and quit. But before they quit they sell some vacuums various vacuum shops or put them on e-bay themselves. We do not carry new Kirby vacuum cleaners. ( back to TOP )
Your prices seem good but I found even better deals on Ebay...
Ebay is a HUGE "Flea Market". You see some good people there there are some crooks or people that are just "dumping" what they do not need. Sellers that have a good reputation sell their vacuums not for much less than we do but from what I have seen cheaper units have generic attachments or attachments from different models, have more used parts in the system. CHEAP vacuums - is a gamble. A lot of them are trade ins being sold by a different vacuum brand salesman or a pawn shop that have no access to spare parts nor they know what parts have to be there and if the unit is functioning properly. All they want is "whatever" they can get for it even if it is $50.00. But this is only 1 chance in 10 that you will get an EXCELLENT unit that you will not have to take for service right away. ( back to TOP )
Where do you get these vacuums?
We have about 40 distributors that do not want to sell their trade ins to a local vac shop creating competition for themselves and they have accumulated way to many used vacuums. To move so many of them it is a FULL TIME JOB like mine and meanwhile they are in a business of selling new ones.( back to TOP )
If Kirby vacuums are so durable why do you give only 1 year warranty?
Some shops offer 5 years but that is usually on MOTOR ONLY and that is almost impossible to kill. Or maybe they are good at accusing customers of improper use and charging them for repair anyway. ( back to TOP )
Manufacturer gives LIFETIME warranty?
Ohhh some of those sales people will say anything to get the sale. NEW units come with 3 year warranty and lifetime REBUILT AGREEMENT that is NOT FREE by any means. Click on the picture to read. We will provide you with this plan and you can send us ANY Kirby vacuum no matter when and where you bought it. ( back to TOP )

How are these Kirby vacuum models different?
The ones we sell - G4; G5; Gsix and Ultimate G are essentially the same thing. From G4 to G5 Kirby changed a bit the headlight casting so it will look more "curvy". G5, G6 and Ultimate G is the same machine just different color . On Ultimate G DIAMOND edition you'll find a switch that would put it into lower speed for delicate carpets, You will get brush roll designed so Kirby is less likely to "jump" when going against the fiber and a few not really significant mechanical improvements.
Why would you want to consider a newer model if it is "all the same"? - newer model -less scratches (we buff all Kirby's but deep scratches leave surface not smooth). Like a newer car VS older - older will take you from A to B but if you can afford you are more likely to buy newer.
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My Kirby vacuum does not SUCK as much as it used to. Why?
   I see a few possible reasons:
1. Something is stuck in the air passage - not likely but does happen sometimes.
2. Brush roll is worn (bristles must stick out of the nozzle about 1/8 of the inch).
3. Fan blade is damaged (definitely it will work a lot noisier than usually).
4. Bag is full or outer bag very dirty so pores are clogged and there is no good airflow (click HERE for more details).
5. Suction is good but brush roll does not spin (check belt and see if it is not broken or stretched too much).
6. Copper collector plates of the motor may need cleaning.
7. You are just tired of your vacuum and you feel like buying something else and you looking for a reason to get rid of the one that you have.

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I had my Kirby vacuum for a while now - does it need any maintenance?
If everything seems fine - keep on using it and do not worry about any maintenance.
Why my Kirby vacuum is so heavy?
It weights the same as Rainbow or the most of $300 department store vacuum . Problem is that Kirby vacuum is metal and it LOOKS heavy plus when you try to lift it by the handle - you put to work muscles that are not strong and it feels HEAVY. However if you use the opening on the bottom of the handle - you make your back muscles work and they are a lot stronger. Then it does not feel heavy at all. just carry it nozzle facing the back or you can hurt your knee.
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My Kirby vacuum STINKS!
If moisture gets in the bag dust mixes up with with it and starts stinking. If you got some water in the bag - THROW AWAY the disposable one and put a new one in. If the outer bag already absorbed the stench - take off the strap (try to save it so you can reuse it), turn the cloth bag inside out and put it in a washer for lite cycle. DO NOT put bag in a dryer but hang it and let it dry... ( back to TOP )
My Kirby vacuum does not look as good as it used to.
Nothing is wrong. Kirby vacuum could have been manufactured using alloys that would not oxidate that fast but then for a vacuum salesman who shows up at your door after several years it would be a lot harder to trade in. Your Kirby vacuum would be just as shiny as his new one.
If you want to give a facelift to your Kirby vacuum - use a chrome polishing paste that you can get in any local automotive parts store. If you want scratches to be removed as well - you need a professional buffing equipment or simply send it to us.( back to TOP )
When to change belt?
Sometimes even though the belt is in tact you may need to change it. If the green light on the nozzle is blinking when vacuuming - belt is stretched and needs to be replaced. ( back to TOP )
When to change bag?
Change bag whenever dirt reaches the LINE. Otherwise dirt will cover the HOLE and would obstruct the air . If air can not find where to escape Kirby will loose the suction on the other end. And please check out our DEALS on bags :-)
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