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Order Status
Has my order shipped?
  Click the "My Account" link at the top our site to check your order status.
How do I change quantities or cancel an item in my order?
  Click the "My Account" link at the top of our site to view orders you have placed. Then click the "Change quantities / Cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account" link at the top of our site to track your order.
My order never arrived.
  Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Number(s), check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item or item part is missing from my shipment.
  Click the "My Account" link at the top of our site to track your order status. Be sure that there are no BACKORDERED items and all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  We batch orders and place orders with our suppliers once or twice per week so we will ship backordered parts to you within 2 weeks. If we see that it may take us much longer, we will contact you and let you know. Contact us if it has been 2 weeks and your items are still on backorder.